SmartSM Scottish User Group launched

The first meeting of the SmartSM Scottish User Group was held in Perth on 14th November. Representatives from 15 of the 16 Scottish SmartSM customers were joined by Bridgeall’s Jennifer Jackson, Consultant George Kerr and Rhona Arthur, SLIC’s manager of the Scottish Public Library Quality Improvement Fund.

The smartLINK consortium (Argyll and Bute, Falkirk Community Trust , Glasgow Life , Inverclyde, Moray, Perth and Kinross and West Lothian) successfully applied for Scottish Government Public Library Quality Improvement Funding and the consortium is about to add more members (Angus, Fife and West Dunbartonshire). Following discussion it was felt that there was enough support for a SmartSM Scottish User Group from existing customers (East Ayrshire, East Dunbartonshire Leisure and Culture Trust, High Life Highland, North Lanarkshire, South Lanarkshire Leisure and Culture and Stirling).

The aim of the SSUG is to provide a platform for dialogue between users and with Bridgeall, to contribute to the development of new products and services and to share good practice. Pat McCann of Aryll and Bute agreed to chair the group and this will be rotated annually. Rhona Arthur agreed to provide a note of meetings, maintain contact with members and organise meetings in May and November or at the request of the group.

Following a session of getting to know where each service was on the implementation journey, the participants shared experiences in library management system ‘family’ groups. This provided lively discussion and feedback indicates it was highly valued. Jennifer Jackson gave an update on new products and services at meetings and this was followed by some furtehr discussion and 1:1s.

All services agreed to provide short updates on progress before future meetings, raise items for discussion at meetings for the agenda, provide presentations on a voluntary basis and share good practice.

Rhona Arthur, Assistant Director


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